• Refund and Privacy Policy

  • REFUND POLICY 

    1. Eligibility for Refunds

    We strive to provide the best products and services to our customers. Refunds may be issued under the following conditions:

    • Physical Products: Must be returned in unused, original condition within [7] days of purchase.
    • Digital Products: Refunds may be granted if (1) the product was not downloaded, (2) there is a technical issue we cannot resolve, or (3) an accidental duplicate purchase occurred.
    • Services: Refunds for coaching, consulting, or mentorship programs may be considered on a case-by-case basis.

    2. Refund Request Process

    To request a refund, please contact our support team at [Support@NeoValorAdvisors.com] with the following details:
    ✅ Order Number
    ✅ Proof of Purchase (receipt or confirmation email)
    ✅ Reason for Refund Request

    Once submitted, we will review your request within [3] business days and provide a resolution.

    3. Timeframe for Refunds

    • Refund requests must be made within [10] days of purchase.
    • Approved refunds will be processed within [3] business days of approval.
    • Depending on your bank or payment provider, it may take [5] days for the refund to reflect in your account.

    4. Non-Refundable Items

    The following items are non-refundable:
    🚫 Digital products once accessed or downloaded.
    🚫 Completed coaching or consultation sessions.
    🚫 Subscription-based services after the billing period has begun.
    🚫 Any product or service that was purchased at a discounted or promotional rate (unless otherwise stated).

    5. Payment Method & Refund Processing

    • Refunds will be credited to the original payment method used for the purchase.
    • If the original payment method is unavailable, store credit or an exchange may be offered.
    • We do not issue cash refunds.

    6. Dispute Handling

    If you have any issues with a purchase, we encourage you to contact us at [Support@NeoValorAdvisors.com] before filing a dispute with your bank. We are happy to assist in resolving any concerns!

    7. Customer Assurance & Fairness

    We are committed to providing a transparent and fair refund process while ensuring business integrity. If you believe your case warrants an exception, please reach out, and we will assess your request with fairness and professionalism.

    📩 Need Assistance?

    For questions regarding refunds, reach out to our team at [Support@NeoValorAdvisors.com]

    🚀 We value you and are here to help!

  • Privacy Policy

    NeoValor Advisors reserves the right to change this policy at any given time, of which you will be promptly updated.  If you want to ensure that you are up to date with the latest changes, please make sure that you frequently visit this page.

    ​We may collect user data when you visit our website such as IP address, contact information, email address, or your online behavior on our website.  We may collect this information to better understand your needs, improve our services, send you promotional emails that we find of interest to you, customer opinions for market research on our services, or to customize our website for better usage.

    NeoValor Advisors is committed to securing your data and keeping it confidential.  NeoValor Advisors has done all in it's power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which helps us safeguard all the information we collect online.  There will be no selling or sharing of any users information.

    Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior by analyzing web traffic, web pages you spend the most time on, and websites you visit.  This information is used to customize our website to your needs and it is completely removed from our systems after statistical analysis have been used.  Cookies do not allow us to gain access or control to your computer in any way.  This is strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

     

    Communications:

     The entire communication with us is electronic.  Every time you send us an email or visit our website, you are going to be communicating with us.  You hereby consent to receive communications from us.  If you subscribe to the news of our website you are going to receive regular emails from us.  We will continue to communicate with you by posting news and notices on our website and by sending you emails.  You also agree that all notices, disclosures, agreements, and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

     

    Applicable Law:  

    By visiting this website, you agree that the laws of the State of Texas without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between NeoValor Advisors and you, or it's business partners and associates.

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    Disputes:  

    Any dispute related in any way to your visit to this website or to services purchased from us shall be arbitrated by state or federal court in the State of Texas and you consent to exclusive jurisdiction and venue of such courts.

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    Comments, Reviews, & Emails:  

    Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties.  Content has to be free of software viruses, political campaign, and commercial solicitation.  We reserve all rights to remove and/or edit such content and you grant NeoValor Advisors the right to use any content posted.

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    License and Site Access:  

    We grant you a limited license to access and make personal use of this website.  You are not allowed to download or modify it's contents as your own without written consent from us.

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    User Account:  

    If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details.  You are responsible for all activities that occur under your account or password.

    We reserve all rights to terminate accounts, edit or remove content, and cancel orders in their sole discretion.